Refund policy

At TheraSmart, we stand behind the quality of our products and aim to provide a smooth experience for every customer.

Returns

We accept returns within 30 days of delivery.

To be eligible:

  • Item must be unused, in original condition
  • Must be returned with original packaging
  • Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on items that have been used, worn, or opened where seals are broken.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for funds to appear depending on your bank.

Non-refundable items

  • Used or worn products
  • Items returned without prior approval
  • Gift cards or promotional items

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a tracked service, as we are not responsible for lost return shipments.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at:

hello@therasmart.shop

Include:

  • Order number
  • Clear photos of the issue

We’ll resolve this quickly.

Important

We reserve the right to refuse returns that do not meet the above conditions.

🚚 SHIPPING POLICY — THERASMART

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We work with global fulfilment partners to deliver your order efficiently and reliably.

Processing Time

Orders are processed within 1–3 business days.

During high demand periods, processing may take slightly longer.

Shipping Times

Estimated delivery times:

  • UK: 5–10 business days
  • Europe: 5–12 business days
  • International: 7–15 business days

These are estimates, not guarantees.

Split Shipments

In some cases, your order may be shipped in multiple packages depending on stock location and availability.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Customs processing
  • Courier disruptions
  • High seasonal demand

TheraSmart is not responsible for delays caused by external shipping carriers or customs.

Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Orders lost due to incorrect details provided

Lost or Stolen Packages

If tracking shows delivered:

  • We are not liable for lost or stolen items
  • Please contact your local courier first

We will assist where possible, but responsibility transfers once the item is marked as delivered.

Customs & Duties

For international orders:

  • Customers are responsible for any applicable duties or taxes